Refund and Returns Policy – updated 11.05.2024
1. Introduction: At 3D Printed Parts, we value customer satisfaction and adhere to European Union regulations regarding returns and refunds. This detailed Return and Refund Policy is designed to provide clarity and transparency regarding the procedures and guidelines for returning products purchased from our website or authorized distributors within the European Union.
2. Right of Withdrawal: In compliance with the Consumer Rights Directive (2011/83/EU), customers within the European Union have the right to withdraw from the purchase contract within 14 days from the date of delivery without providing any reason. This right of withdrawal applies to all products purchased from 3D Printed Parts.
3. Conditions for Return: To exercise the right of withdrawal, customers must adhere to the following conditions:
- Notification: Customers must notify 3D Printed Parts of their decision to withdraw from the purchase contract within the 14-day withdrawal period. Notifications can be sent via email to [Your Contact Email] or through our designated customer service channels.
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Return and Refund Policy:
1. Introduction: At 3D Printed Parts, we value customer satisfaction and adhere to European Union regulations regarding returns and refunds. This detailed Return and Refund Policy is designed to provide clarity and transparency regarding the procedures and guidelines for returning products purchased from our website or authorized distributors within the European Union.
2. Right of Withdrawal: In compliance with the Consumer Rights Directive (2011/83/EU), customers within the European Union have the right to withdraw from the purchase contract within 14 days from the date of delivery without providing any reason. This right of withdrawal applies to all products purchased from 3D Printed Parts.
3. Conditions for Return: To exercise the right of withdrawal, customers must adhere to the following conditions:
- Notification: Customers must notify 3D Printed Parts of their decision to withdraw from the purchase contract within the 14-day withdrawal period. Notifications can be sent via email to [Your Contact Email] or through our designated customer service channels.
- Product Condition: The returned product must be in its original condition, unused, and undamaged, with all original packaging and accessories included.
- Return Shipping: Unless the return is due to product defect or an error on our part, the customer is responsible for the cost of return shipping.
- Exclusions: Certain products may not be eligible for return under the right of withdrawal, including customized or personalized items, perishable goods, and digital products or software downloads.
4. Refund Process: Upon receiving the returned product and verifying its condition, 3D Printed Parts will initiate the refund process within 14 days from the date of receiving the returned item. The refund process includes the following steps:
- Refund Amount: A full refund of the purchase price, including any applicable taxes and shipping costs, will be issued for eligible returns.
- Payment Method: Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed with the customer.
- Deductions: If the returned product is damaged, used, or missing parts, 3D Printed Parts reserves the right to deduct a reasonable amount from the refund to cover the diminished value of the product.
- Delayed Refunds: 3D Printed Parts is not responsible for any delays in refund processing caused by factors beyond our control, such as bank processing times or payment gateway delays.
5. Exceptions and Special Cases: Certain products may have different return and refund policies or may be exempt from the right of withdrawal due to their nature. These exceptions may include:
- Health and Hygiene Products: Products that cannot be returned for health or hygiene reasons, such as earphones or personal care items.
- Perishable Goods: Products with a limited shelf life or perishable nature.
- Digital Products: Software downloads or digital content that cannot be returned once accessed or downloaded.
6. Contact Information and Customer Support: For any inquiries or assistance regarding Refund and Returns Policy, customers may contact 3D Printed Parts through the following channels:
- Email: [Your Contact Email]
- Phone: [Your Contact Phone Number]
- Customer Service Hours: [Your Customer Service Hours]
7. Amendments to Refund and Returns Policy: 3D Printed Parts reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes to the Refund and Returns Policy will be communicated to customers through our website or other appropriate channels.
By making a purchase from 3D Printed Parts, customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this detailed Return and Refund Policy.
: The returned product must be in its original condition, unused, and undamaged, with all original packaging and accessories included. - Return Shipping: Unless the return is due to product defect or an error on our part, the customer is responsible for the cost of return shipping.
- Exclusions: Certain products may not be eligible for return under the right of withdrawal, including customized or personalized items, perishable goods, and digital products or software downloads.
4. Refund Process: Upon receiving the returned product and verifying its condition, 3D Printed Parts will initiate the refund process within 14 days from the date of receiving the returned item. The refund process includes the following steps:
- Refund Amount: A full refund of the purchase price, including any applicable taxes and shipping costs, will be issued for eligible returns.
- Payment Method: Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed with the customer.
- Deductions: If the returned product is damaged, used, or missing parts, 3D Printed Parts reserves the right to deduct a reasonable amount from the refund to cover the diminished value of the product.
- Delayed Refunds: 3D Printed Parts is not responsible for any delays in refund processing caused by factors beyond our control, such as bank processing times or payment gateway delays.
5. Exceptions and Special Cases: Certain products may have different return and refund policies or may be exempt from the right of withdrawal due to their nature. These exceptions may include:
- Health and Hygiene Products: Products that cannot be returned for health or hygiene reasons, such as earphones or personal care items.
- Perishable Goods: Products with a limited shelf life or perishable nature.
- Digital Products: Software downloads or digital content that cannot be returned once accessed or downloaded.
6. Contact Information and Customer Support: For any inquiries or assistance regarding returns and refunds, customers may contact 3D Printed Parts through the following channels:
- Email: [Your Contact Email]
- Phone: [Your Contact Phone Number]
- Customer Service Hours: [Your Customer Service Hours]
7. Amendments to Refund and Returns Policy: 3D Printed Parts reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes to the policy will be communicated to customers through our website or other appropriate channels.
By making a purchase from 3D Printed parts, customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this detailed Return and Refund Policy.